www.dedoco.com and app.dedoco.com/login are sites operated by Dedoco Pte. Ltd. (Unique Entity Number: 202008629K) (“we”, “us” or “our”). We are registered in Singapore and have our registered office at 67 Ayer Rajah Crescent, #04-21/22, Singapore 139950.

These Terms of Use sets out the terms on which you may make use of (a) our websites www.dedoco.com and app.dedoco.com/login (collectively, our “Site”); and (b) our services DeMail, dSign, dVideoSign, dCert, deLab and other services available on our Site (collectively, our “Services”), whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our Site, and the use of our Services includes use of our Services on our Site, your equipment, other computing resources or otherwise.

Please read these Terms of Use carefully before you start to use our Site or our Services, as these will apply to your use of our Site and our Services. By using our Site or our Services, you confirm that you agree to comply with and will be bound by these Terms of Use and our Privacy Policy www.dedoco.com/privacy-policy. If you do not agree to these Terms of Use or our Privacy Policy, please do not continue to use our Site and our Services.

We may revise these Terms of Use at any time by amending this page and changes will become immediately effective upon posting. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. We may update our Site and our Services from time to time, and may change the content at any time. However, please note that any of the content on our Site or our Services may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our Site and our Services, or any content on them, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Site or our Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. We will not be liable to you for any loss or damage suffered by reason of your inability to access our Site or our Services at any time or for any period.

You may choose to register yourself as a member by creating a user account. You must treat your user account, password and login details (collectively, “account information”) as confidential and must not disclose them to any third party. If you know or suspect that anyone other than you knows the details of your account information, or may otherwise have unauthorised access to your user account, you must promptly notify us.

You agree to accept responsibility for all activities on our Site and our Services that occur under your user account. You are also solely responsible for (a) the configuration of your user account; (b) the operation, performance and security of your equipment and other computing resources used to connect to our Site and access our Services; (c) the confidentiality of your account information, and all account credentials used for logging into your user account; and (d) all uses of your user account by you or other persons. You agree to bear all liability and fully indemnify us against all actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of any activity that occurs under your user account.

We have the right to suspend, disable or terminate your user account or to prevent you from using our Site or our Services at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Use.

We and our licensors retain ownership of all right, title and interest in the Services provided on our Site, your equipment, other computing resources or otherwise. Except as stated in these Terms of Use, we do not grant you any rights to patents, copyright, trade secrets, trade marks or any other rights in respect of the items in our Services. We reserve all rights not granted under these Terms of Use.

The trade marks, logos and service marks displayed on our Site and our Services are registered and unregistered trade marks owned or licensed to us. Subject to your compliance with these Terms of Use and applicable law, we grant you a limited, non-exclusive and non-transferable licence to access and use our Services for internal business purposes, and only as expressly permitted in these Terms of Use and any applicable terms of purchase that enables registration of a user account for the use of our Services.

Notwithstanding any other provision of these Terms of Use, you grant us a non-exclusive, perpetual, worldwide, royalty-free, sub-licensable and transferable licence to use, reproduce, publicly display, distribute, modify and translate any information or document that you make available via our Site or our Services, for the sole purposes of providing or improving our Site or our Services. Nothing in these Terms of Use grants us any right, title or interest in or to any of the information or document that you provide to us.

You represent and warrant that any information and documents you make available via our Site or our Services complies with our content standards as set out in Clause ‎8. You agree to bear all liability and fully indemnify us against all actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of your breach of this warranty.

You represent and warrant that you own or otherwise control all of the rights to the information and documents that you make available via our Site or our Services. You shall be solely responsible for the content, quality and format of any information and documents made available via our Site or our Services, and all management actions and changes relating to such information and documents, including ensuring that the information and documents are accurately addressed to the proper recipients. We have the right to restrict accessibility on our Site or our Services to any information or documents that you make available via our Site or our Services if such information or documents do not comply with our content standards as set out in Clause ‎8.

While we may provide Services, including signing, verification and authentication methods, which facilitate the execution of agreements between the parties to these documents, we shall not be a party to any transaction or agreement processed through our Services, and we make no representation or warranty regarding the transactions or agreements sought to be effected by your use of our Services. You shall be solely responsible for your reliance on any advice, opinion, statement or other information offered by third parties that is shared or distributed and made available to you on our Site or our Services. Any such third party content solely represents the view of the respective providers of such information or document, who remains solely liable for the accuracy or reliability thereof.

You shall be solely responsible for complying with applicable legal or regulatory requirements relating to the retention or storage of information and documents. You represent and warrant that you are fully aware of the nature and implications of the use of the distributed ledger technologies involved in the storage and recording of information (including metadata associated with the management of the documents) made available via our Site or our Services (including any actions performed on our Site or our Services), including the infeasibility of altering or deleting previous versions of documents that have been registered to the blockchain. You agree to accept responsibility for the safekeeping and confidentiality of the information (including any private keys in their various forms) used to access the information or documents you have made available via our Site or our Services. You agree to bear all liability and fully indemnify us against all actions, claims, proceedings, costs and damages and all legal costs or other expenses arising out of the loss, damage, destruction, theft or unauthorised access to such information or documents.

You shall be solely responsible for ensuring that the use of our Site and our Services, and the content and format of the information and documents, comply with applicable legal or regulatory requirements, including but not limited to the Electronic Transactions Act 2010, and that such use are fit for your purposes. We shall not be responsible for your use of our Site and our Services, including our electronic or digital signature services, or the use of third party services via our Site, and you shall have the sole responsibility of ensuring that your use will comply or meet the standards or requirements under applicable law, including but not limited to ensuring that such services meet the electronic or digital signature requirements or that such agreements are legally binding under applicable law.

We have assumed that you have obtained separate legal counsel when using our Services. Where we have provided references or links to third party sites, which may include legal resources or templates, these are intended for general reference only and we do not in any way recommend, endorse or sponsor such third party sites, or the information therein. You shall have sole responsibility of determining whether the use of such sites and legal resources or templates are suitable for your use. In the event that we issue a Certificate of Completion to you, you acknowledge that we do not purport to imply that the contents of the agreement are complete or that the agreement is legally binding on the parties and/or meets all execution formalities under applicable law, including but not limited to those relating to the applicability of the Electronic Transactions Act 2010, and whether further formalities (e.g., notarisation or legalisation) are required. You shall also not make the foregoing representations in respect of the Certificate of Completion to third parties on our behalf.

您可以链接到我们的网站，但您必须以公平和合法的方式进行，并且不损害我们的声誉或利用我们的声誉。在链接到我们的网站时，我们的网站不得被置于任何其他网站的框架内。您不得以暗示与我们有任何形式的联系、批准或认可的方式建立链接，如果没有的话。

The content standards under this Clause 8 apply to any and all information, documents or content that you make available via our Site or our Services. All information, documents or content that you post, make available via our Site or our Services, or otherwise provide to us must not (a) breach any applicable legal or regulatory requirements in Singapore and in any country from which they are posted; (b) be used for any unlawful or fraudulent purpose; (c) contain any material which is defamatory of any person; (d) contain any material which is obscene, offensive, hateful or inflammatory; (e) promote sexually explicit material; (f) promote violence; (g) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; (h) infringe any copyright, database right or trade mark of any other person; (i) be likely to deceive any person; (j) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; (k) promote any illegal activity; (l) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety; (m) be likely to harass, upset, embarrass, alarm or annoy any other person; (n) be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or (o) advocate, promote or assist any unlawful act such as copyright infringement or computer misuse.

Support Level Agreement

Dedoco Pte. Ltd. (“Dedoco”) is committed to offering Technical Support set out below to its customers (“Customers”) in accordance with the incident response time indicated in the Incident Response Time set out in the table below. The incident response time depends on the severity level (“Level 1”, “Level 2”, “Level 3” or “Level 4”) and the support level (“Standard” or “Premium”) that the Customer has purchased and for which appropriate fees have been paid as set forth on an applicable order form. Dedoco addresses and resolves problems through a number of mechanisms, including defining workarounds, developing patches, or through an upcoming General Availability Software (“GA Software”) release based on the severity and priority of the issue. If a defect is identified in the GA Software, it will be logged by Dedoco Customer Success personnel who will coordinate with Dedoco’s Technical Support team to address the issue.

Scheduling of the defect resolution will be based on the severity and priority of the issue. At Dedoco’s discretion, a hotfix may be delivered in cases where the issue is of high severity or has significant impact to multiple Customers, and a workaround is not available. If at any time, you feel that you are not receiving a level of service that meets your expectations, you may ask to have your case escalated or ask to be contacted by Dedoco Customer Success management. Any Customer requested escalation receives direct management attention and consideration. Dedoco Customer Success personnel are committed to ensuring that you receive the quality support necessary to be successful.

Severity Levels

Each support ticket shall be categorized by Dedoco into one of the following severity levels.

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Support Levels

Dedoco Support personnel will respond to and update each support ticket in accordance with the following timelines.

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Incident Response Time

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Support Coverage

The purpose of Technical Support is to address defects in Dedoco’s Services that prevent them from performing in substantial conformance with the applicable documentation. A resolution to such a defect may consist of a hotfix, workaround, patch, GA Software or other relief reasonably determined by Dedoco’s Technical Support team.

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Support tickets can be logged on this Support Form.

*For Technical Support, queries that are not covered under the support plan, please contact your Dedoco representative for assistance or reach out via Let's Talk.

^How-to questions are limited to general inquiries about Dedoco products and components. Job design, optimization, and best practices are considered outside of support scope.

You acknowledge that our Services may involve the use of artificial intelligence technology, and that you shall be informed, and your consent for the collection, use, and/or disclosure of your information and documents (as appropriate) shall be sought prior to the use of such technology. Where consent is granted, we may also share the information and documents with our affiliates and with third party service providers who assist us in performing certain aspects of the Services on our behalf, such as processing transactions, fulfilling requests for information and documents, receiving and sending communications, managing and authenticating user data, analysing data, providing support services or in other tasks. Such service providers will only have access to your information and documents to the extent necessary to perform their functions.

We do not warrant the accuracy of the results provided by the artificial intelligence technology, including any summaries provided by the artificial intelligence technology. Your information and documents will not be used to train our artificial intelligence model, or any third party artificial intelligence model under the control or ownership of our affiliates or third party service providers appointed by us.

We will determine, in our reasonable discretion, whether there has been a breach of these Terms of Use through your use of our Site or our Services. When a breach of these Terms of Use has occurred, we may take such action as we deem appropriate, including (a) the immediate, temporary or permanent withdrawal of your right to use our Site and our Service; (b) to the extent possible, the immediate, temporary or permanent removal of any information, documents or materials supplied or made available by you on our Site and our Services; (c) the issue of a warning to you; (d) commencing legal proceedings against you for reimbursement of all costs or other expenses on an indemnity basis (including but not limited to all administrative and legal costs) arising out of the breach; (e) taking any further legal action required against you; and (f) disclosure of such information, documents or materials to law enforcement authorities as we reasonably feel is necessary.

To the fullest extent permitted by law, we will not be liable for (a) any loss or damage arising from any information, documents, materials or data sent or received or not sent or received or any transactions and agreements entered into through our Site or our Services; (b) any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another party’s rights, including intellectual property rights; (c) any special, incidental, indirect, punitive or consequential damages of any kind, or any damages whatsoever, whether in contract, tort, strict liability or otherwise arising out of or in connection with the use of, or inability to use our Site or our Services; (d) any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of our Site or our Services, or to your downloading of any content on it, or on any website linked to our Site or our Services; or (e) any loss or damage arising from the content of third party websites linked on our Site or our Services.

You will fully indemnify and hold us (and our officers, directors, agents and employees) harmless from any action, claim, proceeding or demand, including legal costs and other expenses, made by any third party due to or arising out of your breach of these Terms of Use, or your violation of any law or the rights of any third party. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences. We will not indemnify you for any loss or damage arising from disputes between you and the other parties over any information or documents supplied, or any transactions or agreements entered into on or through our Site or Services.

We do not guarantee that our Site or our Services will be secure or free from bugs or viruses. We will not be liable to you and any other party for any loss or damage arising out of any bugs or viruses originating from our Site or our Services. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site and our Services. You should use your own virus protection software. You must not carry out the following activities against our Site and our Services: (a) misuse our Site or our Services by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful; (b) gain, or attempt to gain unauthorised access to our Site or our Services, the server on which our Site or our Services is stored or any server, computer or database connected to our Site or our Services; or (c) attack our Site or our Services via a denial-of-service attack or a distributed denial-of service attack.

Where our Site or our Services contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and we make no representations, warranties or guarantees that the content contained therein is accurate, complete or up-to-date. We will not be liable for any loss or damage caused by your reliance on such third party content.

We are committed to protecting and respecting your privacy. Our Privacy Policy www.dedoco.com/privacy-policy sets out in full how your personal data will be handled. We will not be liable for any loss or damage arising out of the collection, use, disclosure or any other kind of processing in relation to your personal data, if we have complied with our data protection obligations under applicable laws and regulations, including the provisions of the Personal Data Protection Act 2012. We may from time to time provide access to, and interoperability services with, third party software applications, via our Site or our Services. Examples of such applications include (but are not limited to) MyInfo and National Digital Identity services. In using these third party software applications, you acknowledge that there may be, from time to time, disclosures of information which may include (but not limited to) your personal data, and such disclosures may take any form, including (but not limited to) being embedded within the metadata of a document that is disclosed to us. You represent and warrant that any and all such disclosures of information by the third parties, as well as our attendant collection of such information, have been duly consented to by you. We will not be responsible for any loss or damage arising out of the collection, use, disclosure or any other kind of processing of your personal data caused, directly or indirectly, by such third parties.

Although we make reasonable efforts to update the content or information on our Site and our Services, we make no representations, warranties or guarantees, whether express or implied, that the content or information on our Site and our Services is accurate, complete or up-to-date. We will not be liable for any loss or damage caused by your reliance on information obtained through our Site or our Services. It is your responsibility to evaluate the accuracy, completeness and usefulness of any content or information provided before taking, or refraining from, any action on the basis of any content or information on our Site or our Services. The documentation, our Site and our Services are provided on a “as is” and “as available” basis.

To the fullest extent permitted by law, we, our officers, directors, employees, shareholders, agents and licensors (a) make no additional representation or warranty of any kind whether express, implied (either in fact or by operation of law), or statutory, as to any matter whatsoever; (b) expressly disclaim all implied warranties of merchantability, fitness for a particular purpose, quality, accuracy, and title; and (c) do not warrant that the documentation, our Site or our Services are or will be
error-free, will meet your requirements, or be timely or secure.

To the fullest extent permitted by law, you agree that we shall not be responsible for (a) any unauthorised access to or use of our Site, our Services and/or any and all personal data and/or confidential information stored therein; (b) any interruption or cessation of transmission to or from our Site or our Services; (c) any viruses, trojans, worms or other material which is malicious or technologically harmful that may be transmitted to or through our Site or our Services through the actions of any third party; (d) any loss of your data or content from our Site or our Services; and/or (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the documentation, our Site and our Services.

No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended, exists or is created between us and you or any other party using our Site or our Services.

如果根据适用法律，这些使用条款的任何部分被确定为无效或不可执行，则该无效或不可执行的条款将被最接近原条款意图的有效、可执行的条款所取代，这些使用条款的其余部分将继续有效。

我们未能或延迟行使法律规定的或根据这些使用条款的任何权利或补救措施，不会损害该权利或补救措施，也不会运作或被解释为放弃或改变该权利或补救措施，或排除在任何后续时间行使该权利或补救措施，任何单一或部分行使该权利或补救措施，将排除任何其他或进一步行使该权利或补救措施。我们在这些使用条款下的权利和补救措施不会受到影响，而您在这些使用条款下的责任也不会因任何事件或事项而得到释放、解除或损害，除非我们给予具体和正式授权的书面放弃或解除。

A person who is not a party to this Terms of Use has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any term provided in these Terms of Use.

These Terms of Use will be governed by and interpreted in accordance with the laws of Singapore. The courts of Singapore will have exclusive jurisdiction over any legal action or proceedings arising out of, with respect to, or in connection with any disputes over these Terms of Use.