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隐私政策

This Privacy Policy was last updated on 6th June 2023

This Privacy Policy is used to inform visitors and users regarding our policies with regard to the collection, use, and disclosure of personally identifiable information such as your name, e-mail  address, shipping address, phone number, credit card information and other data, whether true or not,  that identifies you as an individual from that data alone or from that data and other information which  we have or are likely to have access. (“Personal Information”); and governs the usage of our Site which comprises of https://www.dedoco.com and its related sub-domains and any related applications (including mobile applications) and includes their respective internet-based services, features,  content, and functionality (the “Services”).

By using the Site, accepting the Terms of Use, and/or  making any use of the Services through the Site, you also agree to this Privacy Policy and consent to  the use, collection, disclosure and any other processing of your Personal Information contemplated  herein. If you do not agree to this Privacy Policy, you must not use the Site. The terms "we," "us,"  "our," refer to Dedoco Pte. Ltd. and our Affiliates.

We are committed to protecting your privacy and  complying with the Personal Data Protection Act 2012 of Singapore (“PDPA”). Consequently, we will only collect, record, hold, store, disclose, transfer and use your Personal Information as outlined in this Privacy Policy.

You must ensure that all personal data that you provide is true, accurate and complete and promptly inform us of any changes to the personal data.

Use permitted under applicable laws. We may also collect, use, disclose and process your personal data for other purposes, without your knowledge or consent, where this is required or permitted by law.

1.我们收集什么信息?

We may collect and process the following information from you:

Information (such as your e-mail address, telephone number, signature, gender and age) that you provide by completing forms on the Site, including if you register as a user of the Site, receive our newsletter, upload or submit any material via the Site, request any information or enter into any promotion we provide; in connection with your account, your log-in and password details; details of any transactions made by you through the Site; usage of the features, functions and tools available on Our Site.

Voluntary Provision of data: You are under no obligation to provide the information to us. However, if you choose to withhold the information or to revoke permission for us to receive the information, we may be unable to provide certain aspects of our Services to you. We will seek your consent before collecting any additional Personal Information which has not been notified to you (except where permitted or authorised by law). 

By providing us with any information relating to a third party (e.g. information of your customers, spouse, children, parents, email recipients, and/or employees), you represent to us and undertake that you have obtained the consent of the third party to provide us with their information for the purposes set out in this Privacy Policy, and have ensured that the third party is aware of, understands and accepts the terms of this Privacy Policy for the respective purposes. 

These Services do not address anyone under the age of 13. We do not knowingly collect Personal Information personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with Personal Information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to carry out the necessary actions.

Personal Data How we collect Why We Collect
Identity and Contact data i.e., Name, Email, Mobile Number 1. Website chats / forms
2. Account registration
To communicate with you over phone or email to provide support of services to you.
Transaction Data in your use our services i.e., Signatures, D-VideoSign files, Details in D-Form, Certificates, interaction with other users 1. Usage of Dedoco platform and services
2. Via a Third Party who has been duly authorized by you to provide your information
To provide Dedoco services such as digital signatures and certificate authentication
Log Data i.e., IP address, device name, operating system version, configuration of app, time and date of use of services, other statistics Usage of Dedoco platform and services To provide support (e.g. for troubleshooting)
Marketing and Communications data 1. Marketing Survey forms
2. Marketing events and campaigns
3. Contact us forms
1. Marketing and promotional communications
2. Customize content shown to you and improve user experience
Job Application Data and Employment Data 1. Job Application Form
2. Employment Application Form
3. Human Resource Department Communication
1. To assess and evaluate your suitability for employment
2. To perform our obligations under or in connection with your contract of employment with us, including managing our employment relationship
CCTV Video footage 1. CCTV cameras in office premise
2. Stored on Cloud – Arlo service
Surveillance for security purposes
2.你与他人的互动

本网站可能提供一些功能,使用户能够相互联系和沟通,以完成交易。在与他人分享信息时,请使用常识并作出良好判断。我们通常不会监控或删除您分享的信息,在您的账户被停用、终止或以适用法律要求或允许的其他方式关闭后,此类信息可能仍可在我们的服务中使用。您要对您选择与其他用户分享的信息负责。

Contacting Us

Dedoco has appointed a Data Protection Officer in Singapore. To exercise your rights regarding Personal Data, or if you have questions regarding this Privacy Policy or our privacy practices, please email us at dpo@dedoco.com.

3.我们如何储存你的信息?

我们可能将从您那里收集和收到的信息用于以下目的:核实您的身份,更新我们的记录,并普遍维护您在我们这里的账户;提供服务,如使用第三方个人信息(如。收件人的电子邮件地址、姓名和/或联系电话),以提供更好的用户体验,并定制显示给您的内容;开发、运营、改进、交付和维护服务;回应您的询问并解决投诉;就服务的使用情况以及我们如何改进服务进行民意测验、调查、分析和研究;向您更新您的预订/购买和服务(例如新的优惠、新的聊天、新的反馈、新的评论)--这些更新将通过电子邮件和/或推送通知发送,您可以随时选择取消订阅这些更新--向您发送关于我们或精心挑选的第三方提供的最新服务和工具的营销和/或宣传材料--这些更新将通过电子邮件和/或推送通知发送,您可以选择取消订阅这些更新--向您发送服务相关的信息,包括但不限于在您注册账户时发送欢迎/确认电子邮件以及执行我们的使用条款及其他政策。这些信息不具有促销性质。这些信息将通过电子邮件和/或推送通知的方式发送,你不能选择不接收我们的服务相关信息,除非你停用你的账户。在将您的个人信息用于任何未通知您的额外目的之前,我们将征求您的同意(法律允许或授权的情况除外)。

5.分享您的信息

我们可能通过以下方式分享您的信息:我们可能与我们的关联公司和第三方服务供应商分享信息,他们代表我们协助我们执行服务的某些方面,如处理交易、满足信息请求、接收和发送通信、管理和验证用户数据、更新营销名单、分析数据、提供支持服务或在其他任务。此类服务提供商将只在履行其职能所需的范围内访问您的个人信息。我们可能会与我们的潜在合作伙伴、投资者和其他各方分享信息,以建立潜在的业务伙伴关系、合作、合资企业或以其他方式促进我们的业务发展。如果法律要求我们这样做,或者我们认为有必要采取这种行动来防止欺诈或犯罪,或保护我们的业务或任何人的权利、财产或个人安全,我们可能会披露您的个人信息。在与任何其他未通知您的第三方分享您的个人信息之前,我们将征求您的同意(法律允许或授权的情况除外)。我们尊重您的隐私,不会向任何第三方出售您的个人信息。我们可能会向潜在的合作伙伴、广告商、赞助商和其他有信誉的第三方披露有关我们服务和销售的用户的数据和汇总统计数据,以便描述服务、提供有针对性的广告或用于其他合法目的,但这些数据和统计数据将不包括个人信息。

6.信息的转移

通过使用服务,您授权我们在新加坡和我们运营的其他国家为上述目的使用您的信息。我们将确保按照本隐私政策转移您的信息,并按照有关个人数据保护的适用法律(包括但不限于新加坡2012年个人数据保护法)进行保护。

7. Data Retention and Security

Period of retention

We keep your personal data only for so long as we need the data to fulfil the purposes we collected it for, and to satisfy our business and legal purposes, including audit, accounting or reporting requirements. How long we keep your personal data depends on the nature of the data.

In the absence of a need to retain personal data, we will either delete or aggregate it or, if this is not possible then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Anonymised data

In some circumstances, we may anonymise your personal data so that it no longer identifies you, in which case we are entitled to retain and use such anonymised data without restriction, including for data analytics.

Security Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Nevertheless, no method of storage or transmission is 100% secure. Although we will do our best to protect your information, we cannot completely guarantee the security of any Personal Data we may have collected from or about you,

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Accuracy and Completeness

We will use reasonable efforts to ensure that the Personal Data we use is sufficiently accurate and complete to minimize the possibility that incorrect Personal Data may be used to make a decision.

If you are submitting your Personal Data, or the Personal Data of another individual, you should ensure that all Personal Data submitted is complete and accurate. Please keep us informed if your personal data changes during your relationship with us.

8. Tracking technologies

本网站在我们的服务中使用跟踪技术。这些技术使我们能够了解您如何使用我们的服务,从而帮助我们提供和改进服务。然而,这些跟踪技术并不访问、接收或收集个人信息。以下是我们服务中使用的跟踪技术的一些例子: Cookie。Cookie是一个从网站发送到你的浏览器的小数据文件,储存在你的设备上。Cookie用于多种目的,包括根据您的兴趣和在我们服务上的活动显示最合适的内容,估计和报告我们服务的总受众规模和流量,并进行研究以改进我们的服务。你可以配置你的设备的设置,以反映你对接受或拒绝cookies的偏好。如果你拒绝所有的cookies,你将不能充分利用我们的服务。

Flash cookies。本网站可能使用Flash cookies(又称本地共享对象或LSO)来存储您在我们服务中的一些浏览偏好。这些是用来收集和存储信息的,但在存储数据的数量、类型和方式上与浏览器的cookies不同。

9. Accessing and updating your Information

You can update your information through your account profile settings. If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, you may request us to amend it by contacting us at dpo@dedoco.com. Additionally, you may request access to any personal information that we hold about you at any time by contacting us at dpo@dedoco.com. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).

We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your Personal Information. There may be instances where we cannot grant you access to the Personal Information that we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

We will respond to your access and correction request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. Where we are legally permitted to do so, we may refuse your request. However, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

10. Withdrawal of Consent & Lodging of Complaint

To make a request to withdraw consent previously given, please contact us at dpo@dedoco.com. All requests to have Personal Data removed from Our databases or physical storage facilities will be entertained and performed within Our reasonable abilities. [Depending on the nature and scope of your request, the withdrawal of your consent may affect the scope and quality of the Services provided to you and we shall, in such circumstances, notify you before completing the processing of your request.

11. Visiting Our Site From Outside Singapore

本隐私政策旨在涵盖我们网站在新加坡境内的信息收集和使用。如果您从新加坡以外的地方访问我们的网站,请注意您的信息可能会被转移到我们的服务器所在的新加坡,并在那里储存和处理我们的中央数据库。新加坡和其他国家的数据保护和其他法律可能不如您所在国家的法律全面。请放心,我们会努力采取合理的措施,确保您的隐私得到保护。通过使用我们的服务,您理解您的信息可能会被转移到我们的设施和那些我们与之共享的第三方,如本隐私政策中所述。

12. European Union Privacy Rights

根据《通用数据保护条例》(欧盟2016/679条例)(也称为GDPR),如果您是受GDPR保护的个人,您作为数据主体可能有某些权利。要想获得有关这些权利的信息或利用这些权利,请发送电子邮件至 hello@dedoco.com,在主题栏中注明 "GDPR请求"。在电子邮件中,请具体描述您所要求协助的GDPR权利。请注意,在发起请求之前,可能会要求提供额外的信息,并且我们保留对某些请求收取费用的权利。在我们完成审查后,您将被告知您的请求是否被批准、拒绝或适用豁免。

13. Changes to our Privacy Policy

我们会不定期地更新本隐私政策,以反映我们的做法和服务的变化。如果我们在收集、使用和/或分享个人数据的方式上做出任何可能影响到您的重大改变,我们将通过向您最近在您的账户、资料或注册中提供给我们的电子邮件地址发送电子邮件来通知您(除非我们没有这样的电子邮件地址),和/或在我们网站的显著位置张贴有关改变的通知。我们建议您不时地检查我们的网站,以了解本隐私政策或我们的任何其他政策的任何变化。您继续使用我们的服务,即表示您承认并接受这些变化。

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